SMBs (Small and Medium-sized Businesses) may not have the luxury of having the same spending budget as larger businesses, but that doesn’t mean that they don’t have access to the technologies that larger companies are using. When it comes to business phone systems, Digium Switchvox provides SMBs with affordable access to a unified communication solution that can provide a range of benefits. So many in fact, that here are the main benefits that make Digium Switchvox perfect for SMBs.
- Always Connected
As many businesses are taking advantage of BYOD (Bring Your Own Device), Switchvox allows all employees to stay connected to the business phone system even when they aren’t on-site or in the office. Available on Android and iOS, the Switchvox Softphone enables staff to command the power of a desktop phone on their smartphone. With features such as extension-to-extension calling, 3-way calling, call recording and transferring, conference calling and more, the staff is able to seamlessly perform their daily tasks even when not at the office. A professional image is maintained as employees are able to make and receive calls on their mobile device while still operating under the business phone number.
- Real-time Data
With advanced capabilities such as call reporting and logging, Digium Switchvox can become invaluable to SMBs. It provides decision-makers and managers with real-time data regarding each phone call that takes place within the phone system. With data such as the volume of calls, wait times, abandoned calls, user login times, track queues and more, they can make much more informed business decisions based on real data.
- Ideal Integration
As an integrated phone system, Digium Switchvox is able to integrate and connect with the business applications that you and your staff are using. By connecting to software such as ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and various other applications, it allows your business to design and customize your own solutions. It can also integrate with applications including Firefox, Zendesk, Chrome, Salesforce, and Outlook, allowing for complete and total collaboration across the business.
- Improved Customer Satisfaction
With features such as IVR (Interactive Voice Response), staff can customize where the call is to be transferred to, which options the customer can choose and the greeting the customer hears. The Digium Switchvox IVR feature, also known as ‘Automated Attendant’ or ‘Auto-attendant’, allows you to easily create a solution from its point-and-click user interface. Whether it’s time-based events such as advertising promotional sales while customers are on hold or creating automated night and day modes to easily control call flow, it allows SMBs to provide improved customer service to their clients and customers.
Digium Switchvox allows your staff to seamlessly collaborate with communication features such as chat rooms, video chat, conference rooms, multimedia chat and screen sharing with internal staff and external customers. As a business phone system that is packed with features that benefit both your staff and your customers, Switchvox is the ideal unified communications system from SMBs. Search online for a managed service provider and start benefiting today.